Dealer Claims Management Program

Claims management is a very important part of all service contracts and/or warranty programs. The initial charge (dealer cost) for a service contract or warranty is the starting point. The program works best when both the Dealer and Administrator (that's us) have the same objectives.

1. Customer Satisfaction brings the customer back.
2. Good sales penetration, sales procedure and cost.
3. Claims Control Targets:

   		Claims at 65% or less of dealer cost.
   		35% projected underwriting profit

4. Customer retention and profit for the service department.
5. A program that adds value to vehicle sales and improves F & I sales and gross.

Together, we can reach our objective; Claims at 65% or less and 35% underwriting profit.

Management Team...Their experience and background